1. Introduction
Dent Dingoes is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to all interactions with Dent Dingoes, including through our website, bookings, enquiries, and services.
2. Information We Collect
We may collect personal information including but not limited to:
- Name
- Phone number
- Email address
- Vehicle details (make, model, registration, condition)
- Photos or videos of your vehicle
- Booking and service information
We only collect information that is reasonably necessary to provide our services.
3. Vehicle Photos and Documentation
- We document vehicles before and after service using photos and/or video.
- This documentation is used for quality assurance, warranty assessment, rectifications, insurance, and dispute resolution.
- Images may include identifiable features of the vehicle but are not used for marketing without consent.
4. How We Collect Information
We collect information when you:
- Contact us via phone, email, website forms, or social media
- Book a service
- Provide details in person or electronically
- Allow us to inspect or photograph your vehicle
5. How We Use Your Information
We use your information to:
- Provide and manage our services
- Communicate with you about bookings and repairs
- Maintain service records and warranties
- Handle rectifications, complaints, or insurance matters
- Improve our services and operations
6. Disclosure of Information
We do not sell or rent your personal information.
We may disclose information only when necessary:
- To insurance providers if a claim is required
- To third-party repairers if recommended and approved by you
- When required by law
Any third parties engaged are expected to handle information responsibly.
7. Storage and Security
- Personal information is stored securely in electronic and/or physical form.
- Reasonable steps are taken to protect data from misuse, loss, unauthorised access, or disclosure.
- Access to information is limited to authorised personnel only.
8. Access and Correction
You may request access to personal information we hold about you or request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details on our website.
9. Cookies and Website Data
Our website may use basic cookies or analytics tools to understand website usage and improve performance.
These do not identify you personally.
10. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Maintain warranty and service records
- Meet legal or insurance obligations
11. Changes to This Policy
Dent Dingoes may update this Privacy Policy from time to time.
The latest version published on our website will apply.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Dent Dingoes via the contact details listed on our website.